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Frequently ASKED QUESTIONS

  • HOW CAN I KNOW IF MY NEXIONE SALT DEVICE IS INSERTED CORRECTLY?
    When the SALT NEXI device is inserted or removed from the power bank, the indicator light will flash white 3 times.
  • HOW DO I KNOW IF MY NEXIONE SALT DEVICE IS CHARGING?
    A red light that's always on indicates that the device is charging. The indicator light will turn off once the device is fully charged.
  • HOW DO I TURN THE NEXIONE SALT (POWER BANK) ON/OFF?
    To turn on the SALT NEXI, press the power button once. The device indicator light will flash green three times. The device and power bank will turn off automatically when not in use.
  • HOW DO I KNOW WHEN THE NEXIONE SALT POWER BANK IS FULLY CHARGED?
    Connect the SALT NEXI Power Bank to a Type-C cable to start charging. While charging, the indicator light will remain red. Once fully charged, the indicator light will flash green 20 times.
  • WHAT DOES IT MEAN WHEN THE INDICATOR LIGHT ON THE DEVICE FLASHES WHITE TWICE?
    This indicates that the vaping over-time protection has been activated. Wait ten seconds, and then try again to continue your session.
  • THE DEVICE HAS STOPPED WORKING
    It's in overheat protection mode or if the indicator light flashes white ten times, it signals an error in the device, likely due to a voltage problem. Try disconnecting and reconnecting the device. If the problem persists, the device should be replaced.
  • HOW MANY PODS ARE IN ONE PACKAGING?
    There are 3 pods per package.
  • DO THE DEVICE AND POWER BANK COME WITH PODS, OR DO I NEED TO BUY THEM SEPARATELY?
    No, pods need to be purchased separately.
  • HOW TO CHARGE THE NEXIONE SALT DEVICE?
  • HOW TO CHARGE THE NEXIONE SALT POWER BANK?
  • RED INDICATOR LIGHT
    Always on - the power bank is charging Flashing 3 times - after turning off the power bank Constantly slowly blinking - the device is charging. It will stop automatically after it charges fully. Flashes 3 times - short circuit protection or over-voltage protection Flashes 10 times - low voltage protection
  • WHITE INDICATOR LIGHT ON PB
    Flashing 3 times - correctly connecting the device to the power bank or correctly connecting the power bank to a charger.
  • WHITE INDICATOR LIGHT ON DEVICE
    Flashes 2 times - vaping over-time protection (10s); Stays on for 2 seconds - short circuit or over-current protection; Flashes 10 times - low voltage protection.
  • GREEN INDICATOR LIGHT
    Flashes 3 times - after turning on the power bank; Flashes 20 times - power bank is fully charged.
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